Are there any ingredients in your foods that may cause allergic reactions?
Some of our dishes may contain peanuts and/or gluten. Please let our staff know if you have any specific dietary requirement. Whilst we will do our best to accommodate any allergies or food sensitivities, we are unable to guarantee that trace elements are not present.
Do you use MSG in your cooking?
We’re proud to confirm that all of our dishes are prepared with no added MSG including Pho and other noodle soup dishes. We try to keep our food clean.
What time does the kitchen close?
The kitchen stops taking order half an hour before the session ends.
Is booking essential?
Booking is recommended for groups of 4 or more. In any case, as we have a large room in the back, you are welcome to walk in and we should be able to accommodate.
Do you accommodate large group bookings?
Yes we do. In fact the large room in the back can accommodate 50+ people. For smaller groups, we have long tables perfect for groups of 10-30 people.
Can I BYO?
We are a fully licensed restaurant. We do not allowed any drinks from outside.
What cards do you accept?
We accept Visa and Mastercard credit cards and all Australian debit cards for a surcharge of 1.9%. The surcharge is to recover the fees charged by our bank which averages 1.9% of transaction values. While we appreciate that debit cards attract a lower bank fee, the single rate of 1.9% is used to simplify the payment process at the counter. Of course, we welcome cash payments – the nearest ATM is just across the road.
Can I split bills?
We do not split bills but we provide QR code on each table for our guests to pay separately.
Closest parking?
There is ample free 2-hour parking on Sydney Road and surrounding streets during week days which becomes unrestricted after 6pm. In addition, a large meter car park is located near the Sydney Road/Edward Street corner, which is free after 6pm and whole day during weekend.
I want to give feedback about the restaurant.
We are keen to hear about your experience at Hanoi Rose. Please approach the manager Prisca who is on site most of the time or feel free to talk to the owner Thu. Alternatively, please email us at hello@hanoirose.com.au or text to 0402 478 843.
Do you open on public holidays?
Yes, we are open on most public holidays including Easter and New Year days. Please check our website or Facebook page for accurate details. There is a surcharge of 15% on public holidays.
